Caryn brings her customer service orientation to her leadership position as the Training and Certification Program Director, working to promote the Association and its mission to better meet its members’ professional development needs. With her expertise in personnel management she has developed full-day classes, conference workshops and webinars around a wide variety of topics including all aspects of effective human resource management. For the past twenty five years, Caryn has served as the Association’s Membership Director, with her focus on strategic thinking, assessing and implementing activities and services that provide value to members and promote membership growth and retention. Additionally, for five years, Ms. Souza served as Executive Director of the Association for Commuter Transportation and before joining CTAA, she was a Human Resource Director at Macy’s.