Chief Operating Officer, ADA Officer and Civil Right Officer

Organization: Norwalk Transit District

Location: Norwalk, Conn.

Deadline: open until filled

Salary: TBD

Description: Norwalk Transit District seeks a Chief Operating Officer, ADA Officer and Civil Right Officer to be responsible for the day-to-day management and oversight of Norwalk Transit District’s Bus Operations, Paratransit (ADA/Shuttle) departments and oversees all vehicle and facility maintenance.

Duties and Responsibilities: The Chief Operating Officer has responsibility for the day-to-day management and oversight of Norwalk Transit District’s Bus Operations, Paratransit (ADA/Shuttle) departments and oversees all vehicle and facility maintenance. Responsibilities include continuing analysis of the respective departments’ operations, efficiencies and effectiveness; development of supervisory staff and monitoring of goals and performance; development of operation policies and procedures and enforcement of same; review and oversight of technology and communication systems; ensuring conformance with regulatory requirements; reviewing discipline to ensure consistency; investigating customer complaints; working cooperatively with all other Managers; and, other duties that may be assigned.

Serves as the District’s ADA Officer and Civil Right Officer in accordance with the approved ADA Plan.

Accountability: This position reports directly to the Chief Executive Officer; works collaboratively with all departments; directly supervises the Director of Information and Technology, Transportation Manager, Manager of Safety & Security, Data Analyst/Transportation Planner and Marketing Representative.

Major Responsibilities:

  • Plan, direct and evaluate the operations of all areas of the organizations transportation operations. Manages and directs the Fixed Route and Paratransit Departments ensuring safety, proper staffing, compliance with all regulatory requirements pertaining to fixed-route and Paratransit operations and on-time performance.
  • Develop, manage and implement required reporting and liaison functions in support of all local, state and federal compliance regulations for the District. These include:
    • Americans with Disabilities Act (ADA)
    • National Transit Database
    • Connecticut Department of Transportation
    • Federal Transit Administration
  • Develop, establish and implement standard operating policies and procedures, pertaining to safety, customer service, driver assignments, the proper use of communication devices and other equipment, fare collection and other areas important to the District and its customers.
  • Assists to insure that all activities and operations are performed in compliance with local, state, and federal regulations and laws governing business operations.
  • Develops and maintains a sound plan of organization. Establishes policies to insure adequate management development and to provide for capable management succession for those departments falling under his/her responsibility.
  • Oversees the run-cutting process and the development of driver assignments and the bidding process in accordance with the Collective Bargaining Agreement.
  • Oversees the timely investigation of all customer complaints, coordinates responses with staff and maintains the database.
  • Maintains a proficiency in the District’s technology systems including the Intelligent Transportation Systems (ITS), radio dispatch system, run-cutting system (TMS), RouteMatch or comparable paratransit computer aided dispatch, understanding both hardware and software aspects of the systems.
  • Provides performance metrics to the Chief Executive Office.
  • Responsible for overseeing, through the Director of Information Technology, the effective installation, operation and maintenance of District communications, computer and software systems, security and fire protection systems.
  • Responsible for overseeing the Safety and Security Manager and ensures coordination with public safety (Police, Fire, Homeland Security, and Public Works) as needed for the operation of services. Ensures compliance of WC and Drug and Alcohol programs.
  • The Chief Operating Officer assists the Manager of Safety and Security with development and implementation of the Security Plan. The Safety and Security Manager has the responsibility for overseeing the Security Program on a daily basis.
  • The Chief Operating Officer or his designee working from the District’s Wilson Avenue facility oversees all operations in the event of an offsite emergency.
  • May be called upon outside of normal business hours to address urgent operations issues and training needs and may be required at evening meetings.
  • May serve as the Chief Executive Officer in the absence of the CEO.
  • Assists the Chief Executive Officer in the development of policy and operating procedures.
  • Assists in the development of annual operating budgets.
  • Responsible for overseeing and implementing all operational planning and marketing through oversite of the Transportation Planner and Marketing Representative.
  • Oversees and directs as needed all operational supervisory staff with the support of the Transportation Manager.
  • Serves as the second step in all grievances.
  • Participates in collective bargaining to include developing proposals and suggesting elements to enhance operations.
  • Assists the CEO in maintaining a positive image of the District within the community, the state and the industry.
  • Contributes to the development of the District capital plan.
  • Represents the District at community events as directed.
  • Responsible for ensuring 100 percent compliance with Federal Triennial Review Audits
  • Perform other duties as assigned by the Chief Executive Officer

Safety & Security: Responsible for communicating all Safety and Security Policies to subordinates. The COO is the Chief Safety Officer and has responsibility for safety and is tasked with oversight of the District’s Safety Management System (PTASP). Responsible for contributing to a safe and secure work environment. Is cognizant of surroundings and acts in a safe manner at all times. Is knowledgeable of and adheres to OSHA, NTD and other safety standards, directives and advisories, both written and verbal. Uses safety equipment and protective clothing as appropriate and necessary. Maintains good housekeeping habits in work area to avoid injury to self or others. Immediately reports to their respective supervisor or Manager of Safety and Security any safety or security issue and makes recommendations for improvement. Observes building access restrictions and locks doors when not present. Knows the nearest two safety exits and participates in safety drills.

This is a safety-sensitive position and is subject to random drug and alcohol testing.


  • A college degree is preferred. Ten years of progressively responsible experience in transit operations and management, with at least five years in a supervisory position Transit experience may be substituted for a college degree. Additional education may be accepted in place of a portion of this requirement.
  • Knowledge of public transit operations, the application of policies, procedures, rules and contractual requirements and customer service skills.
  • Experience working with unionized employees is preferred.
  • Experience working with the FTA, State and Local government.
  • Experience with a program of progressive discipline.
  • Proficient in software programs (word processing, spreadsheet and database), Internet applications and utilization of all relevant office equipment. The ability to quickly learn software programs.
  • The ability to prioritize projects and to work in a well-organized manner.
  • The ability to communicate clearly and effectively both orally and in writing are essential.
  • Ability to work with the public and respond appropriately to questions and complaints.
  • The ability to work independently and in a leadership role in a team environment.
  • Demonstrated ability to supervise, delegate responsibilities, provide support and manage a department.
  • Ability to work effectively under pressure and in emergencies.
  • Ability to work with other local agencies including the police, fire and public works departments.
  • Demonstrated knowledge of safe driving practices.
  • Must be able to appropriately manage confidential information.
  • May be required to travel in the course of daily work.

Physical Requirements: Must be able to read, write and communicate fluently in English. Frequently required to walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; stoop, crouch and kneel. Must occasionally lift and/or move office items. Will be required to work in an office setting sitting behind a computer, as well as interact with customers.

Work Environment: There will be frequent interaction with employees and customers. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.

Application Procedure: To apply, visit

Agency Disclaimer: The CEO may modify this job description based upon agency needs; may require the employee to perform functions beyond those mentioned. Employee understands that all employment is on an “at will” basis.

Norwalk Transit District is an EEO Employer.

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The Community Transportation Association of America (CTAA) and its members believe that mobility is a basic human right. From work and education to life-sustaining health care and human services programs to shopping and visiting with family and friends, mobility directly impacts quality of life.