Solicitation of the Service Provider for the Link Transit Fixed Route & Paratransit System

Location: Burlington, N.C.

Deadline: Friday, January 22, 2022 at 2:00 p.m. Eastern Standard Time (EST)

The City of Burlington is requesting proposals (RFP) for the operation of the Link Transit Fixed Route & Paratransit system in the City of Burlington, Alamance County and Town of Gibsonville. The selected Service Provider shall provide the personnel, maintenance, materials, supplies, training, and superintendence necessary for safe, courteous, and reliable transportation of passengers. The selected Service Provider will be solely responsible for maintenance of the City-provided fleet of seven (7) LTV, self-owned/acquired vehicles for the paratransit service with two (2) fixed route spare vehicles of 2019 or newer, equipment, and a facility suitable for the provision of services. The City reserves the right during the term of the Contract to replace Service Provider owned vehicles with its own or upgrade the LTVs to larger transit vehicles as well as replace its facility with its own. The term of the contract is from July 1, 2022 to June 30, 2025 with two, one year options continuing to June 30, 2027.

All proposals are due to the City of Burlington Purchasing Division, 237 West Maple Ave Burlington, NC 27215, no later than Friday, January 22, 2022 at 2:00 p.m. Eastern Standard Time (EST). The RFP will be available starting on Monday, December 13, 2021.

RFP questions regarding the operations or technical aspects of this transit system must be directed to John Andoh, Transit Manager via email at The City is an equal opportunity purchaser.

The request for proposal is available at or by emailing John Andoh, Transit Manager at

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The Community Transportation Association of America (CTAA) and its members believe that mobility is a basic human right. From work and education to life-sustaining health care and human services programs to shopping and visiting with family and friends, mobility directly impacts quality of life.