Lead Service Planner

Organization: Ride Connection

Location: Portland, Ore.

Deadline: Position is open until filled.

Salary: This is a full time, exempt position with the pay at $4069.87 per month. Excellent benefits include healthcare for employee and dependents (partial paid) with generous paid time off.

Description: Ride Connection seeks a Lead Service Planner. At Ride Connection we’re passionate about moving people. We are looking for someone who has a desire to impact how we address the growing need for specialized, on-demand transportation services for people of all abilities in the Portland region. Transportation lies at the heart of equity, allowing people access to the things they need to survive and thrive. Last year we provided over half a million rides. We have built and continue to develop programs that allow us to provide the best option for each individual, suited to their level of need. Ride Connection is a nonprofit agency serving a diverse population and we place a high emphasis on diversity and inclusion in our workplace. Staff and volunteers are valued for the experience and unique viewpoints they bring to the job.

Duties and Responsibilities: As Lead Service Planner you will work with a talented team to maintain current partnerships with transportation service providers and create new programs to meet the ever changing needs of our community members. In this role you will also manage and implement public transit services such as last mile connector services, working with Transportation Managers, Drivers, riders and local transit agencies to coordinate efficient and well-traveled service.


  • B.A., degree in a related field with a minimum two years of progressively responsible experience in transportation planning.
  • Ability to analyze transportation service delivery and recommend improvements
  • Demonstrated ability to manage relationships with a diverse range of people and groups including government agencies, public transit agencies, small and large transportation providers and nonprofit organizations
  • Excellent writing and speaking skills

Application Procedure: To apply, visit www.rideconnection.org/about-us/careers for an application and full job description. Please submit an application, resume and cover letter. You may also submit your application materials to jobs@rideconnection.org.

Ride Connection shall abide by the requirements of 41 CFR  60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that Ride Connection take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.

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The Community Transportation Association of America (CTAA) and its members believe that mobility is a basic human right. From work and education to life-sustaining health care and human services programs to shopping and visiting with family and friends, mobility directly impacts quality of life.