Transportation Director

Organization: Homage Senior Services

Location: Lynnwood, Wash.

Deadline: open until filled

Salary: DOE

Description: Homage Senior Services seeks a Transportation Director.

Duties and Responsibilities: The Transportation Director will be responsible for all aspects of the management and operation of the Dial-A-Ride Para Transit Transportation (DART), Transportation Assistance Program (TAP). The following responsibilities include, but are not limited to:

Essential Duties and Responsibilities:

  • Responsible for budgeting and control, establishes and maintains maximum program services and purchasing within the limitation of budget.
  • Responsible for report management, analysis, and development of custom reports.
  • Develop and implement program and department policies, procedures, goals and objectives, and record maintenance system.
  • Develop criteria, application instructions, procedural manuals, and contracts for federal and state public transportation programs grant applications.
  • Manage personnel in the transportation programs including recruitment, training, supervision and evaluation. Develop and maintain staff relationships to achieve high staff morale, productivity, teamwork and retention.
  • Direct activities of staff performing repairs and maintenance to equipment, vehicles, and facilities
  • Develop and administer agency Risk Management Plan.
  • Responsible for community outreach and information regarding program services, eligibility requirements, and intake processes. Responsible for establishing appropriate relationships and working agreements with other services that are helpful to the program and its clients.
  • Evaluates operations and makes changes or improvements where necessary.
  • Ensures that the program’s compliant with local, state, and federal government regulations.
  • Manages processing of customer and employee commendations and complaints.
  • Ensures the compliance and oversees the preparation of daily, weekly and monthly reports.
  • Assures compliance with data gathering and service standards contained in all contracts.
  • Responsible for the administration and negotiating of the labor agreement; participate in union contract negotiations and settlement of grievances.
  • Provides for quality assurance of program performance.
  • Seeks appropriate funding and grant support for transportation initiatives
  • Represents the transportation program in the community and is the primary liaison to Community Transit.
  • Work in cooperation with agency finance, human resources, administrative departments and establish and maintain positive working relationships with other programs.
  • This position is a safety sensitive position and must pass physical examination and drug/alcohol testing as well as a criminal history check.
  • Oversees the Drug & Alcohol Program
  • Other duties as assigned

Paratransit Services (DART) As A Contact Vendor to Community Transit:

  • Monitors and evaluates the quality of services provided. Ensures conformance with contractual objectives and service quality standards. Identifies performance variances from contract, communicates variances to Community Transit and implements corrective actions.
  • Ensures timely and accurate billing and reporting.
  • Oversees the conduct of audits, site and vehicle inspections.
  • Develops and implements initiatives for improvement in operational efficiency and customer experience.
  • Ensures consistent application of policies and rules within the DART program. Interprets and communicates contract requirements, agency policies and regulations to employees and customers.
  • Ensures effective coordination and implementation of projects (i.e. scheduling software, fare changes etc).
  • In consultation with Community Transit, manages response and communications in the event of emergencies and inclement weather.
  • Coordinates with a variety of providers and agencies to ensure quality service delivery for DART customers.
  • Designs, plans, and manages the activities assigned under the DART contract. Hires, develops, manages, coaches, disciplines, and terminates program staff. Assigns tasks/projects, sets accountabilities, monitors work, and evaluates staff.
  • Responds to customer comments and community input regarding services and programs.
  • Develops proposals and implements contracts.


Education and Experience Required:

  • Master’s degree in Transportation, Business Administration or a related field or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities
  • Five plus years of progressive management and supervisory experience in the Para transit industry and/or experience in transportation management
  • Professional certifications in transportation a plus
  • Experience in the administration of a union labor agreement
  • Experience in the non-profit sector preferred
  • Experience interacting with persons with mental and physical disabilities and coordination with service providers and organizations serving the elderly and individuals with disabilities
  • Must have current Washington State driver’s license
  • Must be able to obtain CDL license

Ability to:

  • Establish and provide complete customer eligibility screening, customer service, scheduling, reservation, routing, dispatching, supervision, fare collection, transportation service, and maintenance of vehicles and equipment.
  • Provide timely and accessible communications with customers.
  • Analyze productivity, trip lengths, driver routing, ridership trends and other critical data to ensure optimal and efficient service delivery.
  • Inspire staff to innovate to improve the customer experience.
  • Partner with Community Transit.

Knowledge, Skills and Abilities Required:

  • An excellent leader and educator who is trustworthy and willing to share information and serve as a mentor with high ethical standards
  • Experience interacting with persons with mental and physical disabilities and coordination with service providers and organizations serving the elderly and individuals with disabilities
  • Negotiation and conflict resolution skills
  • Familiarity and knowledge with technical and operational issues in the provision of transportation service for the disabled and elderly as they apply to the American with Disabilities Act (ADA) to include working knowledge of passenger eligibility screening for complementary Para transit service
  • Excellent verbal and written communication skills. Ability to read English language to sufficiently be able to read information contained in applications, rules and regulations; to understand and respond accurately to inquiries, and to handle equipment and documents
  • Ability to deal effectively with employees at all levels of the program, agency, and with the public
  • Oversee the completion of industry specific training in operational, safety & training or other aspects of Para transit operations
  • Working knowledge of computer applications for the Para transit industry to include computer hardware, network and software support, computerized scheduling and dispatching
  • Strong computer skills including; knowledge of Windows based applications such as Word, Excel, Access and Publisher, ability to manage database software. Trapeze experience preferred
  • Knowledge of Snohomish County/service area
  • Knowledge of managing vehicle care and maintenance programs
  • Require strong skills in public speaking
  • Ability to problem solve and work in stressful situations
  • Ability to perform essential functions of the job with or without accommodation

Physical Demands:

  • The functions of this position are not necessarily physically demanding. The functions are usually performed sitting, but may require some amount of time standing. Some amount of stooping, bending, crouching, lifting, walking, carrying and other movements may be required. Must be able to remain seated without a break for periods of up to two hours. Able to see, hear and speak adequately to perform the functions of this position. Travel during normal business hours to various locations. Non-smoking environment. Must successfully complete a criminal and credit history background check.

Application Procedure: Email resume to Or apply directly at

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The Community Transportation Association of America (CTAA) and its members believe that mobility is a basic human right. From work and education to life-sustaining health care and human services programs to shopping and visiting with family and friends, mobility directly impacts quality of life.