business operations

Whether a transportation program is staff and run by volunteers, paid staff or a combination of the two, attention must be paid to the business side of the operation. Here at the National Center for Volunteer Transportation and the Community Transportation Association of America, we are committed to providing you with the tools you need to provide the highest possible service to your community.


A volunteer program needs insurance because accidents can happen – and sometimes do- even in well-managed organizations. Your organization needs to provide quality service to the persons who use it, and to provide quality support to the volunteers who provide the service. Through volunteer insurance you are protecting the persons who use your service and the volunteers who provide it. You are also enhancing your own organization’s reputation in the community, and your ability to attract more volunteers. When potential volunteers know you have insurance to protect them, they are more likely to volunteer. By insuring volunteers separately, you also are protecting your organization’s own limits of liability and claims experience, and in some cases preventing an uninsured or underinsured claim. All-in-all, a good deal.

VIS Volunteers Insurance

VIS Volunteers Insurance Service was established over 40 years ago to address the accident and liability concerns that are shared by many volunteers, would-be volunteers and the nonprofit organizations that use their help. After reading about our volunteer coverage, you can complete an application right on the website.


The AlterNetWays Company was created in 2001. Dedicated to helping solve transportation problems, the company has launched two major services: AlterNetRides and Assisted Rides. AlterNetRides is a carpool, rideshare application used by universities, corporations and regional transportation agencies. Assisted Rides is used by volunteer driver programs that provide rides for seniors and people with physical and cognitive limitations and disabilities. In addition to providing assistance to passengers, these organizations typically provide other kinds of assistance such as in-home visits, minor home repairs, etc. all of which Assisted Rides supports. Although some organizations using Assisted Rides have paid drivers and/or organization owned vehicles (which Assisted Rides can support), the majority involve volunteer drivers who drive their own vehicles. Used by more than 70 organizations around the country, Assisted Rides has helped provide more than three quarters of a million rides and services since launched in 2010. For more information contact Mark Evanoff at or call 925.952.4519.

Partner organizations


The Community Transportation Association of America (CTAA) and its members believe that mobility is a basic human right. From work and education to life-sustaining health care and human services programs to shopping and visiting with family and friends, mobility directly impacts quality of life.