Delivering Essential Innovation


Based on your recommendations, we’ve developed a menu of intensive training sessions on the industry’s most pivotal topics. These sessions do not come with the standard EXPO 22 registration. Add one (or more!) to your EXPO registration to take full advantage of EXPO 22’s training opportunities.

 Early Bird (Member)After Early Bird (Member)Non-Member
1-day Intensive Only$350$450$550
2-day (or 2 one-day) Intensive Only$600$700$800
3-day Intensive Only$800$900$1,000

Cancellation and Refund Policy: All registration cancellations and requests for refunds must be received in writing and are subject to a $75 administrative fee. Cancellation and refund requests should be sent via email to

Cancellations received after Friday, Oct. 15, 2021 are nonrefundable, but substitutions will be accepted. Please allow 30 days following the conference for refund processing.

Please note: Breakfast and lunch will be included in Thursday intensives. No meals will be included for Friday intensives.

Thursday, May 12

Excellence in Training: How to be an Effective Presenter at Your Agency

Instructor: Michael Noel
So, you're a trainer - what now? This comprehensive course offers information, techniques and methodologies for in-house trainers on how to effectively train new & veteran employees within a transit system. The course incorporates best practices used in adult education to assist the trainer in planning, developing and delivering workshops to front-line personnel that lead them to be "trained to proficiency." Materials will include a variety of exercises that will expand the participant's understanding of how to be an effective in-house trainer that teaches and motivates others to be safe, skilled, confident and professional.

Safety Culture and Safety Management

Managers and supervisors at transit agencies of all sizes and operating characteristics. This workshop will provide guidance, strategies, and tools to build a positive safety culture that supports agency safety management efforts. Every transit agency has a safety culture; however, that does not mean that the culture is positive and able to support employee safety empowerment and ownership. This workshop will assist transit agencies in building on the positive elements of their existing culture and guide agencies in identifying, assessing, and mitigating safety risk and monitoring safety performance.

Building and Retaining a Sustainable Driver Workforce

Instructor: Caryn Souza
You know that drivers are the front-line representatives for your agency. So, what can transit leaders do to address the current driver shortage? Organizational awareness, executive support, and understanding effective employee relations are critical factors impacting your service and are key in any effort to address driver shortages. Very few decisions a supervisor makes has the importance of hiring an individual, particularly in the critical customer service position as a driver. The effort and attention that's put into all aspects of employee retention has a direct correlation to the need for driver recruitment. Throughout this interactive session, you'll learn about all aspects of driver recruitment and retention with the focus on building a sustainable driver workforce that engages the best people with the right attitude, which ultimately leads to job satisfaction and reduced employee turnover.

Developing Policies and Procedures

Instructor: Kelly Shawn
This one day intensive will focus on the process of identifying the need for new policies and procedures, development of those policies, and evaluating existing policies and procedures for effectiveness without being overly prescriptive. Over the years, a transit system changes, but are existing policies and procedures changing as well? This intensive will provide participants manageable solutions and techniques in developing sustainable policies that allow the transit system to effectively manage its operations while also meeting Federal and State requirements and the changing demands of its ridership. Participants will gain an understanding of triggers that would require modifications of existing policies or development of new policies. A systematic approach to policy development may require investigation, data collection, strategic planning and involvement of staff who may be impacted by changes to existing policies or new policies. Participants will gain tips on policy changes that may affect their ridership. A seemingly simple change in service, hours or fares can end up being a public relations nightmare. Learning best practices to effective policy management will assist transit leaders when the time comes to make minimal or drastic policy changes.

Friday, May 13

Customer Driven Service

Instructor: Michael Noel
All customers want to feel welcomed, valued and appreciated, and this holds true for the people who ride your vehicles, call to schedule rides or simply ask for information. Providing excellent customer service involves both the skills and attitude of the individual providing the service as well as the organizational culture the person works in. Each workshop will identify what good customer service is, discuss steps on how to involve all staff, and learn ways to handle difficult customers.

Applying Human Centered Design Techniques to Transportation Design

Instructor: Amy Conrick
We know we need to move beyond "the way we've always done things," but where to start? This course, designed for transit leaders and mobility management professionals, addresses how to define your "customer" and leverage customer insights to inspire innovation in your operations. Participants will be introduced to human-centered design (aka "design thinking") techniques that can help lead to innovation and more responsive transportation and have a chance to practice these techniques in class. The course will also incorporate examples of communities that have applied human-centered design in solving health care and job access transportation issues.

Zero Emissions and Small Transit Deep Dive

Instructor: CTAA Staff
The recently passed infrastructure bill commits billions of dollars to zero-emission buses. Learn how rural, tribal, and small urban systems can compete for these funds, and how to properly develop zero-emission implementation plans. This intensive will feature practical tips from transit professionals who've already gone zero emission, and will look at the impact on vehicle maintenance, drivers and more. One section of this session will examine zero-emission charging infrastructure development.

Rural and Tribal Transit Manager Summit

Instructor: CTAA Staff
CTAA will be convening a full-day, wide-ranging summit for rural and tribal transit leaders around the country to dive into today most pressing and important topics. We'll explore low- and no-emission fleet implementations, driver recruitment and retention strategies, innovative rural and tribal transit service design and emerging federal funding opportunities, among others. If you're in a leadership position in rural and tribal transit, you don't want to miss our first Rural and Tribal Transit Manager Summit.

Financial Management for Transit Agencies

Instructor: Rich Garrity
The Fundamental Financial Management Training course is based on the revised National RTAP course developed in 2020. The course provides essential guidance for FTA Section 5311 recipients and subrecipients on a wide range of topics of importance to any recipient of FTA financial assistance. This course is designed for public entities, nonprofit organizations, and Indian tribal grant recipients. The course addresses OMB's Uniform Guidance (2 CFR § 200), including changes that made key changes effective November 2020. The concepts of direct and indirect costs are addressed in detail, along with procedures for claiming indirect costs under federal grant awards. Cost allowability principles are reviewed, along with unique FTA treatment of selected costs. Eligible source of local match, including use of purchase of service revenues, are discussed with comparative examples. Requirements for the use of contributions and donations as a source of local match are reviewed. Best practices in the management of cash are provided. Finally, roles and responsibilities for entities subject to single audit requirements are presented, along with guidance on how the auditee should respond to any audit finding. To enhance participant understanding and participation in the course, multiple brief exercise are conducted during the class. Additionally, a series of questions and answers are provided in each topical area.


The Community Transportation Association of America (CTAA) and its members believe that mobility is a basic human right. From work and education to life-sustaining health care and human services programs to shopping and visiting with family and friends, mobility directly impacts quality of life.