Delivering Essential Innovation

WORKSHOPS

The best takeaway from the Community Transportation EXPO is acquiring new knowledge, learning new techniques, and exchanging ideas with your peers. This year we will design our workshops to offer you the best learning experience possible as move to the “next normal” in community transportation.

Tuesday, May 10
Block one

Top 10 Tips to Source and Recruit Transit Drivers

10:30 a.m. - 11:15 a.m.
Room: M104 and M107
During these challenging times, it can be especially hard to attract qualified drivers. Join your peers in this session to see what has proven to be successful for transit agencies and how you can apply these tips in your agency.

Census 2020 and You: What It’s Like to Discover You’re in an Urbanized Area

10:30 a.m. - 11:15 a.m.
Room: L005/L009
Every 10 years, the Census Bureau makes new determinations and draws new lines around what's urban and what's rural. While the big news may be learning what brand-new urban areas are on the list, and what areas will lose their Section 5307 eligibility, Census' urban area determinations will affect numerous transit providers' eligibility for federal transit funds, and will affect how formula-based transit funds are apportioned to states and urbanized areas. FTA has been working hard to prepare its grantees for the range of upcoming impacts to their communities and their budgets. Here's your chance to become better informed and prepared for your urban or rural transit agency's future over the next decade.

Leadership: An Overview Description

10:30 a.m. - 11:15 a.m.
Room: L007/L008
A macro view of leadership and the impact that great leadership has on an organization. How proven leaders drive success, cultivate a positive work environment, and create future leaders. Talented leaders have great vision, high emotional intelligence, terrific communication skills and the confidence to allow their teammates to contribute in their own way for the betterment of the team. Join us for an energetic session on one of the most important topics facing organizations today.

How to Create Schedules that Attract and Retain Bus Drivers

Sponsored by Optibus
10:30 a.m. - 11:15 a.m.
Room: L015
Driver shortages are a growing problem. Learn how to tackle driver shortages and accommodate the unique needs of your drivers while creating schedules that optimize your service levels with your vehicle and driver resources.

Diversity and Equity: "If Equity is to be served from the menu, who needs to be invited in the kitchen"

10:30 a.m. - 11:15 a.m.
Room: M100 and 103
The goal of equity is to help achieve fairness in treatment and outcomes. It's a way in which equality is achieved, while honoring the different circumstances or barriers that hinder communities' equal access to resources or opportunities. For example, the Americans with Disabilities Act (ADA) was written so that people with disabilities are ensured equal access to public places. Join us in an interactive workshop as we explore who needs to be included and how to include them as you develop strategies to address equity in your community, for your coordinated plan, and/or your agency hiring practices.

Block Two

Leveraging Lessons from Transit’s COVID-19 Response

11:30 a.m. - 12:15 p.m.
Room: M100 and 103
Transportation operations look different today than in they did before March 2020. Providers have installed plastic barriers, learned what PPE is, delivered new kinds of services and goods, and found even more creative ways to partner. As we pass two years of dealing with COVID-19, what pandemic-era policies should be jettisoned and which should be kept? How can we be better prepared for the next widespread health or other type of emergency? The speaker will share what some agencies are doing and lead a discussion with the audience on steps they may want to consider.

Finding Federal Money, Part 1: How to Locate Grant Opportunities

11:30 a.m. - 12:15 p.m.
Room: L005/L009
As a result of last year’s Infrastructure Investment and Jobs Act, also known as the Bipartisan Investment Law, public transportation providers can seek and compete for billions of dollars – literally – in transit and other infrastructure grants. In this session, you’ll hear how you can stay abreast of funding opportunities that may be coming your way.

Leadership: An Overview Description

11:30 a.m. - 12:15 p.m.
Room: L007/L008
A macro view of leadership and the impact that great leadership has on an organization. How proven leaders drive success, cultivate a positive work environment, and create future leaders. Talented leaders have great vision, high emotional intelligence, terrific communication skills and the confidence to allow their teammates to contribute in their own way for the betterment of the team. Join us for an energetic session on one of the most important topics facing organizations today.

Top 10 Tips to Source and Recruit Transit Drivers

11:30 a.m. - 12:15 p.m.
Room: M104 and M107
During these challenging times, it can be especially hard to attract qualified drivers. Join your peers in this session to see what has proven to be successful for transit agencies and how you can apply these tips in your agency.

Universal Mobility Towards Near-Zero Fare Public Transit

Sponsored by QRyde by HBSS
11:30 a.m. - 12:15 p.m.
Room: L015
Join us for this unique workshop that will allow you to determine what can be done to bring Universal Mobility to all residents of your community whether it is rail, buses, vans, bicycles, scooters, or pedestrian pathways, through a single technology offering a seamless user experience. Oh yes, we will also discuss how we achieve this while reducing the cost for riders to near-zero.

Block Three

What Does it Take to Satisfy our Customers?

2:15 p.m. - 3:00 p.m.
Room: M100 and 103
Providing excellent customer service is a choice. There are five basic customer needs and simple steps to achieve customer satisfaction which are highlighted with authentic examples provided from the transit customers perspective sharing what they are looking for from transit agencies.

Innovative Local Strategies

2:15 p.m. - 3:00 p.m.
Room: M104 and 107
You have Federal dollars- where are there local resources that can match those funds?

Planning for the Transition to Low- and No-Emission Vehicles

2:15 p.m. - 3:00 p.m.
Room: L005/L009
As low- and no-emission buses continue to gain market share among transit agencies, it is important for managers to develop plans to transition to these alternative fuels. In-depth planning before the procurement process begins can help to navigate the uncertainties that are inherent in converting fleets to new fuels. Speakers will discuss how they developed their transition plans, including lessons learned, and how other agencies can set themselves up for success in planning their own transitions. The audience will have the opportunity to ask questions and share their own insights with the crowd to further build the group’s knowledge.

The biggest challenges today and the on demand solution for all agencies

Sponsored by Rideco
2:15 p.m. - 3:00 p.m.
Room: L015
Agencies continue to face the same ridership, efficiency, and productivity challenges, regardless of size. As the trend toward innovative technology accelerates, an increasing number of agencies, big or small, are looking to on-demand transit as the right-size solution. On-demand technologies help solve immediate challenges like driver shortages, equitable accessibility, cost control, and data integrity, all while powering the next generation of transit, as demonstrated by three agencies of varying sizes.

Legislative Update

2:15 p.m. - 3:00 p.m.
Room: L007/L008
Since 2020, the transit industry has been turned upside down with an influx of billions and millions of dollars. What does all of this new money mean for you? Join us as we discuss the current status of annual appropriations and the new Bipartisan Infrastructure Law as they both relate to community and public transit.

The Biggest Transit Challenges Today, and the On-Demand Solution for All Agencies

2:15 p.m. - 3:00 p.m.
Room: L015
On-demand transit technology provides right-size solutions for agencies facing similar immediate challenges, regardless of their size.

Block Four

The Glue That Holds Your Agency Together: Employee Morale

3:15 p.m. - 4:00 p.m.
Room: M100 and 103
Solid company morale will lead you to attract and retain the right people while reducing turnover. When there’s a good and healthy work environment, employee morale is much higher, which creates positive energy and produces higher quality work. The time is now to take a stand against low morale and low retention! The bottom line is the best thing you can do for your agency and your team is to proactively embrace changes that positively benefit all before low morale hits. Learn tips and useful tools that will have a positive impact on your employees morale.

Working with Managed Care Providers

3:15 p.m. - 4:00 p.m.
Room: M104 and 107
This workshop will address how to establish contact and build a working relationship with managed care providers.

Veterans and Mobility in 2022

3:15 p.m. - 4:00 p.m.
Room: L005/L009
How well are our nation's transportation systems serving those who've served our country? This is your opportunity to hear about the latest steps some of your fellow transit systems are taking to help assure that veterans in their community are receiving the transit services they want and need.

Inclusive Mobility On-Demand Innovations

3:15 p.m. - 4:00 p.m.
Room: L007/L008
Through CTAA's Transit Planning 4 All program, three communities (Flagstaff, Ariz., Seattle and suburban Atlanta) have inclusively developed implemented on-demand mobility projects emphasizing older adults and people with disabilities. These innovative projects and their applicable results will be the focus of this important workshop.

Wednesday, May 11
Transit Technology Showcase

Sponsored Workshops from Trade Show Exhibitors

9:00-10:00 a.m.: Via Transportation
10:30-11:30 a.m.: TripSpark Technologies
1:45-2:45 p.m.: Propane Education & Research Council
3:15-4:15 p.m.: Cubic Transportation Systems

Block Five

Finding Federal Money, Part 2: What Makes for a Successful Grant Application?

9:00 a.m. - 10:15 a.m.
Room: M100 and M103
Every year, FTA and its partners make millions of dollars available in competitive grants. Under the latest federal infrastructure act, there will be billions of dollars in competitive grants. Some successful awardees in recent FTA grant competitions will share what they think helped their applications beat out the competition.

How to Select Routing and Scheduling Software

9:00 a.m. - 10:15 a.m.
Room: M104 and M107
The rapid growth in scheduling and dispatch software options has led many transit agencies wondering how to distinguish among what is available to them and what is the best fit for their needs. Here, experts and agencies will discuss how agencies can prepare for new software at the beginning of their procurement process, and how to navigate certain inevitable challenges along the way.

MM Track: Microtransit Installations in Small Urban and Rural Settings

9:00 a.m. - 10:15 a.m.
Room: L007/L008
Microtransit systems have burst onto the scene in the past three years. While many are structured as first mile/last mile services to transit hubs, others have focused on health care destinations, and others still as supplemental service to fixed route. The panel in this workshop will address enabling technology, service design, managing expectations and ridership, and costs and benefits to microtransit.

Recent Research into NEMT

9:00 a.m. - 10:15 a.m.
Room: L011/L012
CTAA's partners at the Medical Transportation Access Coalition have, and continue to, develop important research into role and value of non-emergency medical transportation (NEMT). From reducing medical appointment no-shows to vital role mobility plays in the Social Determinants of Health, you'll benefit from the updated data and more thorough understanding of how community and public transportation improve health care outcomes.

Challenges Impacting Transit Asset Management Plan Updates: Part 1

9:00 a.m. - 10:15 a.m.
Room: L005/L009
Transit Asset Management (TAM) Plans developed in 2018 must be updated in 2022. How will you update your plan with the current challenges on capital asset replacement supply chain delays? What steps are you taking to increase the useful life of your fleet? This training session will provide a brief overview of FTA’s 49 CFR Part 625: Transit Asset Management (TAM) Plan requirements, lessons learned from past 3 1/2 years, challenges in developing and maintaining TAM Plans and enhancing the TAM Plan to be a useful planning strategy tool. These sessions will also identify successful methods for determining asset true useful life based on a transit system’s service characteristics, funding for asset replacement and projected service changes. The focus will be on Tier II assets – facilities, rolling stock and equipment.

The Future of Commingling: Integrating paratransit and microtransit with TransitTech

Sponsored by Via
9:00 a.m. - 10:15 a.m.
Room: Room L015
Learn about the new technology powering more efficient microtransit, paratransit, and commingled services, and learn about agencies putting it to use.

Block Six

Effectively Engaging Elected Officials

10:30 a.m. - 11:45 a.m.
Room: M100 and M103
For any transportation system to succeed, you need to have local officials on your side, whether for financial support, for fair treatment in plans, permits or programs, or simply to assure continued goodwill from leaders and decision makers in your community. Let’s discuss what it takes to help build and sustain relationships that work!

Understanding and De-Escalating Difficult Situations in the Transit Environment

10:30 a.m. - 11:45 a.m.
Room: M104 and M107
When passenger behavior takes an unexpected, difficult turn, drivers and transit staff are sometimes unsure of how best to respond. Speakers in this workshop will address these related topics: 1) understanding individuals who have experienced trauma, 2) supports to deal with disruptive behaviors in transit vehicles and facilities, and 3) good practices to know to de-escalate conflicts.

MM Track: Bikeshares and Mobility Management: Community Driven Spoke-Wheeled Solutions

10:30 a.m. - 11:45 a.m.
Room: L007/L008
Mobility managers work across sectors to build transportation strategies that support the travel and well-being of individuals and communities. This workshop will delve into how transportation professionals can support all their community’s residents in expanding their travel range and improving their health and well-being through bikeshare programs. Speakers will share their community’s bikeshare model, with a focus on how bikeshares can complement and encourage transit use as well as generally improve their community’s mobility and well-being.

Transit Planning 4 All: Emerging On-Demand Mobility Models for Older Adults and People with Disabilities

10:30 a.m. - 11:45 a.m.
Room: L001/L0012
CTAA's Transit Planning 4 All project, funded by the U.S. Department of Health and Human Service's Administration for Community Living, presents the results of three pilot programs that actively involved older adults and people with disabilities in the planning and implementation of innovative on-demand mobility strategies. We'll share lessons learned that can help you successfully develop similar projects at your system.

Challenges Impacting Transit Asset Management Plan Updates: Part 2

10:30 a.m. - 11:45 a.m.
Room: L005/L009
Transit Asset Management (TAM) Plans developed in 2018 must be updated in 2022. How will you update your plan with the current challenges on capital asset replacement supply chain delays? What steps are you taking to increase the useful life of your fleet? This training session will provide a brief overview of FTA’s 49 CFR Part 625: Transit Asset Management (TAM) Plan requirements, lessons learned from past 3 1/2 years, challenges in developing and maintaining TAM Plans and enhancing the TAM Plan to be a useful planning strategy tool. These sessions will also identify successful methods for determining asset true useful life based on a transit system’s service characteristics, funding for asset replacement and projected service changes. The focus will be on Tier II assets – facilities, rolling stock and equipment.

How Intuitive Passenger Information Technologies Can Improve Your Transit Service Offerings: The Greater Lafayette Public Transportation Story

Sponsored by TripSpark Technologies
10:30 a.m. - 11:45 a.m.
Room: L015
We will discuss the impact of real time data analytics for passenger information technologies.

Block Seven

NTD Reporting: What’s a Small Transit System to do?

1:45 p.m. - 3:00 p.m.
Room: M100 and M103
Let’s be honest: for many smaller urban and rural transit systems, reporting to FTA’s National Transit Database may feel like a pain in one or more body parts, including the carpal tunnels of you and your staff. But NTD reporting is important, and actually influences the bottom line of FTA formula funding allocations. We’ll explore how you can manage your NTD reporting in ways that work for you, instead of overwhelming you.

How do I Get there? A Travel Training Program for Rural and Urban Communities

1:45 p.m. - 3:00 p.m.
Room: M104 and M107
A person-centered travel training approach that provides rural and urban individuals with the skills, technology and support to utilize multiple modes of transportation available to them for safe mobility, increased independence and improved quality of life. This workshop will highlight an upstate New York program built to provide increased access to seniors and individuals with disabilities. Speakers will share assessments, lesson plans, trip planning, technology and video components of curriculum.

I Have to Do What? Going Beyond Basic Accessibility

1:45 p.m. - 3:00 p.m.
Room: L005/L009
The Americans with Disabilities Act (ADA) became law in 1990. This civil rights law is critical to ensuring access to all areas of public life for individuals with disabilities. Transportation is more than moving people and comes with certain rules and regulations related to the ADA and accessibility. With new innovations in service and technology prevalent in the field, it is as important as ever to ensure accessibility for all users and include people with disabilities in the planning and decision- making process from the start. Conducted by staff of the National Aging & Disability Transportation Center, this workshop is relevant for all attendees both new and experienced. Participants will gain an understanding of transportation fundamentals as it relates to the ADA and how to include individuals with disabilities in all aspects of operations. Attendees will walk away with an understanding of the components of the ADA and how to use this knowledge in the planning, operation and innovation in their transit agency.

MM Track: Cool Online Tools You Should Know

1:45 p.m. - 3:00 p.m.
Room: L007/L008
Expanding technologies are giving us new tools in transportation planning, scheduling, and showing the value of mobility services. This workshop will showcase new open source tools being used across the country to make life easier for transportation providers and their communities. Speakers will cover PolicyMap, a tool for identifying needs and creating maps of communities; an open-source demand-response scheduling service, RideSheet; and a family of open-source software projects that provide passenger information and transportation network analysis services called OpenTripPlanner. Join us to learn how you can use these great tools!

Overcoming Stigma: NEMT and Mental Health Advocacy

1:45 p.m. - 3:00 p.m.
Room: L011/L012
Stigma associated with mental illness is a major barrier that prevents individuals from seeking necessary medical care and transportation agencies from providing unbiased, person first care. This gap is a persistent issue for those living with mental illness. Similar to a physical illness or injury, living with a mental illness can present challenges in life, but with access to proper treatment and accessible transportation, recovery is possible. Too often, the misconceptions surrounding mental illness prevent unbiased, appropriate care for individuals living with a mental illness. In this session you’ll learn about the intersection of mental illness and Non-Emergent Medical Transportation (NEMT) services and how transportation providers can overcome the stigma associated with mental illness and ensure all riders receive unbiased, quality transportation services.

New Technologies That Reduce Your Fuel Costs

Sponsored by the Propane Education and Research Council
1:45 p.m. - 3:00 p.m.
Room: L015
Learn how to evaluate your fleet vehicles to significantly reduce fuel costs.

Block Eight

Using Data to Make Better Operational Decisions

3:15 p.m. - 4:15 p.m.
Room: M100 and M103
Many computer-aided systems within transit agencies - schedule & dispatch, AVL - produce mountains of data. The challenge is less on collecting the information and more on how to use it. Managers who have decisions to make can learn some quick approaches to making sense of the data their systems have collected and some key takeaways on how the information can inform their operational decisions.

Simplifying Your Procurement Process

3:15 p.m. - 4:15 p.m.
Room: M104 and M107
Each year, nothing is more vexing to smaller transit agencies than federal procurement regulations — and procurement is always the top finding as a result of federal oversight efforts like Triennial and State Management Reviews. In this session, you'll learn how to simplify and streamline your procurement process, as well as acquainting yourself with the latest changes in federal procurement regulations.

MM Track: Expanding Options for Older Adults

3:15 p.m. - 4:15 p.m.
Room: L007/L008
We all have one thing in common with older adults: we, too, will one day be a “senior.” What better way to prepare than to set in motion responsive transportation options today, so we can use them tomorrow. Speakers will present a menu of options, such as an electric shuttle service for seniors outside Chicago; transportation/public health efforts to reduce social isolation among older adults; and the coolest volunteer driver programs around.

How You Can Help Stop Human Trafficking

3:15 p.m. - 4:15 p.m.
Room: L011/L012
In 2020 nearly 20,000 people were subjected to human trafficking in the U.S., according to research from the National Human Trafficking Hotline. Community transit systems have an important role to play in limiting human trafficking through new training and informational campaigns designed to both increase awareness and teach what to do if something doesn't look right. This session will highlight those emerging new practices for you to implement at your system tomorrow.

Introducing Umo, the Travel Companion for Agencies of All Sizes

Sponsored by Cubic Transportation Systems
3:15 p.m. - 4:15 p.m.
Room: L015
Simply put, we handle the technology. You take care of the passengers. Meet Umo’s platform.

Thursday, May 12
Block Nine

Cyber Security for Smaller Transit Systems

9:15 a.m. - 10:30 a.m.
Room: M100 and 103
Cyber attacks don't only happen to big urban transit properties. Several CTAA members have been victimized by ransomware attacks in recent months. Learn the steps you should be taking now to safeguard your data and your ability to serve your customers and communities. Don't wait until it's too late!

Effective Advertising, Sponsorships and Other Programs that Raise Revenue

9:15 a.m. - 10:30 a.m.
Room: L005/L009
Under the new federal infrastructure law, you can tap into a lot more federal transit funding than ever before, but doing so will require you to generate more non-federal funding than you’ve ever seen. Don’t be daunted. Here’s where you’ll learn about both tried-and-true and more innovative approaches for helping attract the funding you need from businesses and other non-governmental partners in your community.

Practical Coordination Strategies that Extend Services, Raise Revenues and Create Viable Partnerships

9:15 a.m. - 10:30 a.m.
Room: M104 and M107
Traditional transit coordination models have evolved into mutually beneficial partnerships where transit agencies efficiently and cost-effectively provide trips and a variety of new partners improve program outcomes and objectives. Learn how to develop win-win coordination projects from peers, with an emphasis on technology implementation and amplifying the value of community and public transportation.

Preparing for Federal Reviews and Oversight

9:15 a.m. - 10:30 a.m.
Room: L011/L012
Learn what to expect at your next Triennial or State Management review -- with an emphasis on COVID emergency stimulus funds (CARES, CRRSAA Act funds) oversight. We'll cover how to properly prepare and successfully navigate these important reviews which are starting up again, post-pandemic.

What Smaller Transit Agencies Need to Know: FTA Safety Program Updates

9:15 a.m. - 10:30 a.m.
Room: L013
Come and hear from FTA’s Associate Administrator for Transit Safety and Oversight Joe DeLorenzo and FTA Director of System Safety Paulina Orchard as they provide the latest on FTA’s safety program covering available training, resources, requirements and what is expected for safety from the Bipartisan Infrastructure Law.

Block Ten

NEMT Beyond Medicaid

10:45 a.m. - 12:00 p.m.
Room: M100 and M103
Medicaid trips have long been the foundation for how many transit agencies interact with the health care system. But today, emerging opportunities to work with private sector managed care providers, hospital systems and even Medicare is driving growth in the NEMT marketplace. Learn how your system can explore these new opportunities in this forward-looking session.

New Directions in New-Hire CDL Training

10:45 a.m. - 12:00 p.m.
Room: L005/L009
Just when the transit industry was experiencing a dire shortage of available CDL-holding bus drivers, some long-lingering Federal Motor Carrier Safety Administration rules took effect that codified a training curriculum for people seeking their first-time CDLs, and set out some detailed regulatory requirements for the entities that train these people for their first-time CDLs. If you’re used to hiring people “off the street,” and training them yourself to prepare them for getting their CDL, things suddenly became very different this year, but we’ll hear how some transit systems are making this work for them as best as it can.

Practical Coordination Strategies that Extend Services, Raise Revenues and Create Viable Partnerships

10:45 a.m. - 12:00 p.m.
Room: M104 and M107
Traditional transit coordination models have evolved into mutually beneficial partnerships where transit agencies efficiently and cost-effectively provide trips and a variety of new partners improve program outcomes and objectives. Learn how to develop win-win coordination projects from peers, with an emphasis on technology implementation and amplifying the value of community and public transportation.

Legislative Update

10:45 a.m. - 12:00 p.m.
Room: L011/L012
Since 2020, the transit industry has been turned upside down with an influx of billions and millions of dollars. What does all of this new money mean for you? Join us as we discuss the current status of annual appropriations and the new Bipartisan Infrastructure Law as they both relate to community and public transit.

Block Eleven

Toyota-CTAA Partnership for Mobility Planning

2:15 p.m. - 3:30 p.m.
Room: L005/L009
Toyota USA is working with CTAA to build and support mobility projects in communities in which it has manufacturing facilities around the country. Though no two projects have been alike, what has been consistent is Toyota's extraordinary commitment to enhancing community-wide mobility in places like Georgetown, Kentucky; Princeton, Indiana; Tupelo, Mississippi; and San Antonio, Texas, to name a few. In this session, Toyota representatives will discuss what they've learned in these various projects that have adopted both technological and operational innovations in public and community transportation.

Kentucky Spotlight Session: Curating an NEMT Program that Works for Everyone

2:15 p.m. - 3:30 p.m.
Room: M100 and 103
Discover how resourceful Kentucky transit providers have been in utilizing the Department of Corrections, brokers and other community partners to curate their successful NEMT program. Panelists include: Pam Shepherd, Executive Director of Federated Transportation Services of the Bluegrass, Inc. and President of KPTA; Vickie Bourne, Executive Director of Office of Transportation Delivery; Shirley Cummins, Executive Director of RTEC; and Dan Lanham, Transportation Director of GRITS.

Community College Partnerships for Recruitment, Retention, and Workforce Development

2:15 p.m. - 3:30 p.m.
Room: M104 and M107
As we look at effective ways to recruit, retain, and strengthen the transit workforce, community colleges can be a great resource. What can agency partnerships with community colleges look like, and how can they be developed to meet your workforce needs? Speakers will describe several of these partnerships, including how they were created, how they work, and what impact they have had on recruitment, retention, and workforce training. The presentations will be a starting point for the audience to ask questions, share any of their own agency's experiences working with community colleges, and explore possibilities for building these partnerships with your agencies. This workshop will be led by the Transit Workforce Center.

FTA CCAM Listening Session

2:15 p.m. - 3:30 p.m.
Room: Commonwealth 6 (Omni)
The FTA and its Coordinating Council for Access and Mobility (CCAM) partners are developing the 2023 – 2026 CCAM Strategic Plan. This Plan will set goals and strategies for the next three years on federal guidance on transportation coordination. This session, open to all, will begin with a review of the current status of the Plan; most of the session will be a chance for you to weigh in on questions such as Do you have examples of when you tried to collaborate with other federally funded agencies to give rides but encountered obstacles? What specific CCAM actions could help reduce the barriers or challenges your agency or others in the field are experiencing? The session is styled as a facilitated discussion with the audience.

Workshop Block 11

2:15 p.m. - 3:30 p.m.

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The Community Transportation Association of America (CTAA) and its members believe that mobility is a basic human right. From work and education to life-sustaining health care and human services programs to shopping and visiting with family and friends, mobility directly impacts quality of life.