Special Services Manager

Organization: The Rapid

Location: Grand Rapids, Mich.

Deadline: This position will remain open until filled.

Salary: $63,675-$81,868

Description: The Rapid is seeking a Special Services Manager to administer and direct The Rapid’s special service programs including GO! Bus, RideLink, and Pass, as well as Rapid staff and contract service providers.

Duties and Responsibilities:

  • Formulate, recommend and implement departmental policies.
  • Establish departmental goals and oversee attainment of the goals.
  • Develop, plan, and administer the department’s operating budget, including development of Requests for Proposals (RFPs) as necessary.
  • Manage and direct all department activities, including day to day operations.
  • Work with Human Resources Department in recruitment of department employees.
  • Ensure all ADA laws are followed regarding service parameters, eligibility, conditions of eligibility, suspensions, denial of services and appeals.
  • Oversee the scheduling and facilitation of all appeals to ADA eligibility decisions.

Qualifications: Bachelor’s Degree (four year college or university). Five (5) to seven (7) years related experience and/or training; or equivalent combination of education and experience. Experience in a public transportation environment is preferred.

Application Procedure: Submit a cover letter and resume to recruiting@ridetherapid.org or apply online at www.ridetherapid.org/jobs

Go to www.ridetherapid.org/jobs for a full job description.

The Rapid is an EEO Employer – Women and Minorities Encouraged to Apply.


The Community Transportation Association of America (CTAA) and its members believe that mobility is a basic human right. From work and education to life-sustaining health care and human services programs to shopping and visiting with family and friends, mobility directly impacts quality of life.