Everyday, transit professionals in the United States participate in and benefit from CTAA training and certification courses. Whether drivers, dispatchers, mechanics, safety officers, front line supervisors or transit managers, we offer training and certification programs to meet your needs.

We feature:

  • PASS (Passenger Assistance Safety and Sensitivity) Driver training. Every year, more than 10,000 drivers take this “industry standard” course.
  • The widest selection of certification programs in the transit field:
  • Certified Safety and Security Officer (CSSO)
  • Certified Community Transit Supervisor (CCTS)
  • Certified Community Transit Manager (CCTM)
  • Certified Transit Program Administrator (CTPA)
  • Vehicle Maintenance Management and Inspection (VMMI)
  • Professional Dispatching and Scheduling (PDS)
  • Engaging e-learning experiences such as PASS Basic, The Keys to NEMT Success, Community Transportation Supervisor and Volunteer Driver Safety classes.

Online training center

About our courses

These online classes are designed to take at your own pace, whenever it’s convenient for you. Simply select the course you want to take and you’ll be taken to the course page to either take the course — if it’s free — or to the pay page and then the course. 

Put an end to driver shortages at your operation by learning the latest recruitment and retention tools. The strategies that make up this self-paced online course have been proven to work at all sizes of transit operations.

Front line supervisors are essential to any transit operation’s success . This self-paced online training course ensures that front line supervisors have both the organization mission as well as day-to-day practical skills to thrive.

Transit drivers of all size systems need to better understand the people they’re transporting. This free self-paced online certification program for transit operators teaches empathy, de-escalation tactics and useful skills that all drivers need to succeed.

CTAA’s driver training program is the recognized industry standard when it comes to ensuring that your passengers are transported in the most safe, sensitive and careful manner possible.

CTAA’s National Volunteer Transportation Center and the Volunteers Insurance Service Association, Inc. who teamed up to create this online course specifically designed for volunteer drivers.

With appreciation, CTAA thanks the New Mexico Department of Transportation (Transit and Rail Division), for providing transit agencies in every state with free access to this course. We also thank Ream Lazaro, long time nationally recognized transit industry safety, security and training expert.

contact us

Caryn Souza

Program Director

Len Cahill

Training Coordinator

Stephanee Smith

Training Coordinator

David Engel

Training Coordinator

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The Community Transportation Association of America (CTAA) and its members believe that mobility is a basic human right. From work and education to life-sustaining health care and human services programs to shopping and visiting with family and friends, mobility directly impacts quality of life.