CCTM status marks the greatest performance and highest efficiency in the community transportation industry; it is proof of the ability to manage a comprehensive and dynamic community transportation system. The program is built around a rigorous professional exam, for which CTAA offers a two-day study class.

A commitment to safety has long been a hallmark of community transportation programs. This commitment extends both to the riding public and to the women and men who work in the nation’s community transportation systems. To demonstrate this commitment to safety, the Community Transportation Association of America has developed the Certified Safety and Security Officer program.

The Community Transportation Association of America (CTAA) offers a unique training and certification program for maintenance managers and staff. The Vehicle Maintenance Management and Inspection (VMMI) training program promotes the community transportation industry’s commitment to safe, reliable transportation through building up the professional skills of maintenance personnel and managers. This three-day program is designed to improve the maintenance oversight of fleets of smaller transit vehicles (i.e., less than 25-foot length). It is based on an established maintenance training curriculum developed by Halsey King, SAE and applied to countless vehicle fleets nationwide, to which CTAA has added a layer of testing, certification and performance quality.

The front-line supervisor has a pivotal role in the transit organization. He or she is accountable for most of the day-to-day success of its operations. Many supervisors are promoted from within the ranks of the operating staff, and must learn to effectively supervise their peers. In their supervisory role, these individuals must also understand the overall activities and mission of the transit organization, and they must be able to convey its practices, principles and priorities to the operating staff.

Effective dispatching can make or break a community transportation organization. In its mission to ensure the effectiveness and viability of community transportation organizations, the Community Transportation Association provides a two-day training program designed for demand response operations. The Professional Dispatching and Scheduling (PDS) training program focuses on operational efficiency as well as customer service techniques. Persons who successfully complete this course will have developed and demonstrated their expertise in maximizing the efficient delivery of demand-responsive transportation, conveying riders’ requests into affordable and appropriate trips, and in making effective use of their system’s transportation resources. Once issued, certification remains valid for three years and can renewed on-line or by attending a PDS workshop.

Our newest certification program is designed exclusively for state agency personnel responsible for public and community transportation programs. The Certified Transit Programs Administrator program, or CTPA, was developed by our staff under the guidance of a select group of state transit agency employees, and is a cooperative venture of CTAA and the American Association of State Highway and Transportation Officials (AASHTO). Full details

The Community Transportation Association of America (CTAA) and its members believe that mobility is a basic human right. From work and education to life-sustaining health care and human services programs to shopping and visiting with family and friends, mobility directly impacts quality of life.