PASS Classroom: the industry standard

Email for the latest offerings; visit our training calendar for more information on the PASS program.


Len Cahill
Telephone: 202.415.9653
800.891.0590 x705

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PASS Classroom: Passenger Assistance Safety and Sensitivity (PASS) Trainer and Driver Certification

The Passenger Assistance Safety and Sensitivity (PASS) Trainer and Driver Certification program ensures that community transportation drivers have current expertise in passenger assistance techniques and sensitivity skills appropriate for serving persons with disabilities. The PASS program is designed as a three-day Train-the-Trainer workshop to certify trainers who can then train drivers or as a two-day Driver training in which our instructors train your drivers. Some of the advantages of offering the PASS certification program is the ability to reduce organizational liability; comprehensive, up-to-date training on the assistance drivers should be providing to passengers with special needs; intensive emergency situation training; certification oversight provided by national leaders in the community transportation field; and updates for all participants on relevant regulatory changes. The Trainer certification is valid for three years and can be renewed on-line, or by attending a PASS workshop. The Driver certification is valid for two years.

We are pleased to announce that in cooperation with the University of Wisconsin (UWM) School of Continuing Education, CTAA's certificate programs now offer continuing education units, or CEUs.

The course outline for the two-day driver certification program as well as the three-day trainer certification includes:

Day 1: Trainer Certification

  • Introduction
  • Distracted Driving
  • Driver Fatigue
  • Transit Employee Occupational Safety and Health
  • You as a Professional
  • Professional Driving
  • Customer Service
  • Communication
  • Stress
  • People First Language
  • Americans with Disabilities Act
  • Assisting Passengers with Service Animals
  • Disability Awareness
  • Diabetes
  • Epilepsy or Seizure Disorders

Day 2: Trainer Certification

  • Bloodborne Pathogens
  • Kidney Dialysis
  • Mobility Equipment and Features
  • Lift Operation
  • Wheelchair Securement
  • Securing the Wheelchair Occupant
  • Transporting an Aging Society
  • Sexual Harassment
  • Accidents and Emergencies
  • Evacuation
  • Fire Extinguishers

Day 3: Trainer Certification and Trainer Recertification

  • Concepts
  • Elements of Training
  • Characteristics of Adult Learners
  • Characteristics of a Good Trainer
  • Conduct of the Instructor
  • Motivation
  • Advice to Instructors
  • Location, Location, Location
  • The Lectern
  • Dress Appropriately
  • Humor
  • Grandstanders
  • Certification Examination

What is the Cost of the Training?

Closed enrollment setting: All inclusive CTAA member rate of $7,500 for state, local and community transit organizations sponsoring this training workshop- this includes all travel and related expenses for the trainer and all workshop materials. It would be the host's responsibility to supply the classroom site, a wheelchair, a lift-equipped vehicle and audiovisual equipment.

  • CTAA members sponsoring this workshop will receive a $500 discount
  • Class size: limited to sixteen persons
  • Participants cover their own costs related to attend the training
  • Open enrollment setting: $500 per participant

When and Where is the Training Provided?

  • Closed enrollment classes may be requested by a local, regional, or state agency
  • Open enrollment classes are being offered at regional venues around the country.

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The Community Transportation Association of America (CTAA) and its members believe that mobility is a basic human right. From work and education to life-sustaining health care and human services programs to shopping and visiting with family and friends, mobility directly impacts quality of life.