The PASS Online program is the Industry Standard and consists of 7 modules and includes comprehensive training on the assistance that drivers should be providing to passengers with special needs. 

Must hold current (PASS) certification.

El programa en línea PASS es el estándar de la industria y consta de 7 módulos e incluye capacitación integral sobre la asistencia que los conductores deberían brindar a los pasajeros con necesidades especiales.

Debe tener la certificación actual (PASS).

PASS Online


CTAA is excited to announce the latest update to our industry standard Passenger Assistance Safety and Sensitivity (PASS) Driver and Trainer Certification program. More than 100,000 transit and non-emergency medical drivers are PASS certified. This exciting upgrade enhances the user’s learning experience by streamlining content with updated modules.

Here’s why PASS Online is the industry standard in driver safety and passenger assistance and sensitivity:

  • PASS Master Trainers from around the country met and developed new content, including new lessons in passenger sensitivity, transporting those with disabilities and what to do in emergency situations.
  • Trainees can now gain immediate access to their PASS certificates upon completion of the full program, allowing drivers to get on the road quicker.
  • Brand new videos and lessons from PASS Master Trainer Joe Seitz.
  • Easy to use platform with a self-paced user experience.
  • PASS is now mobile and tablet friendly.
  • PASS Certification is valid for two years.

“We’re thrilled with all of the valuable new content, features and upgrades we’ve built into PASS,” says CTAA Executive Director Scott Bogren. “Passenger safety and sensitivity is vital to all facets of community and public transit and PASS Online exemplifies the industry commitment.”

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The Community Transportation Association of America (CTAA) and its members believe that mobility is a basic human right. From work and education to life-sustaining health care and human services programs to shopping and visiting with family and friends, mobility directly impacts quality of life.