Certified Community Transit Supervisor


Len Cahill
Telephone: 202.415.9653
800.891.0590 x705
fax: 202.737.9197


A training and certification program for front-line transit managers and supervisors

The front-line supervisor has a pivotal role in the transit organization. He or she is accountable for most of the day-to-day success of its operations. Many supervisors are promoted from within the ranks of the operating staff, and must learn to effectively supervise their peers. In their supervisory role, these individuals must also understand the overall activities and mission of the transit organization, and they must be able to convey its practices, principles and priorities to the operating staff.

To meet the unique challenge facing these important personnel, CTAA has developed the “all new” Certified Community Transit Supervisor “5.3” program. This two-day classroom workshop has been updated to include a wide variety of skills necessary to successfully manage front-line employees and a web-based prerequisite course. The workshop will provide comprehensive training in leadership, working effectively within a team, advanced communication skills, the supervisor’s role in safety, and the supervisor’s role in customer driven service.

The classroom workshop will also include the mandatory training necessary for participants to be certified to authorize reasonable suspicion drug and alcohol testing that meet DOT regulations.

At the conclusion of this training, class participants are tested in their mastery of these areas. Having passed the examination component, trainees will be professionally certified by CTAA as Certified Community Transportation Supervisors (CCTS); this certification will be valid for three years, whereupon the supervisor must recertify to keep the CCTS designation. Additionally, a certificate for reasonable suspicion testing will be included with your CCTS certification packet.

Course Prerequisite

CTAA, in partnership with the Center for Transportation e-Learning (CTeL), has developed a web-based prerequisite course (approximately four hours) to provide the basic skills training necessary for both new and veteran supervisors or managers. This program includes segments on:

  • the supervisor’s role;
  • succeeding as a new supervisor;
  • communicating effectively;
  • leading your team;
  • coaching and counseling;
  • conflict management;
  • decision making, and
  • transit supervisor responsibilities.

Certified Community Transit Supervisor (CCTS) Training Overview

The course outline for the CCTS classroom program is as follows:

Day 1

Leadership and the Supervisor’s Role

  • Concept of Supervision
  • The Peter Principle
  • Adjusting to Change
  • What the Experts Say
  • Ethics
  • Leadership Styles
  • Nature of Supervision
  • Decision Making

Team Building and Team Styles

  • Effective Team Building
  • Team Styles and Structure
  • Group Facilitation Skills
  • Defining Your Team
  • Honoring Team Success

Communication Skills

  • Creating Understanding
  • One Way / Two Way Communication
  • Communication Barriers
  • 44 Effective Communication Tips

Day 2

Employee Management

  • Recruitment & Selection / Retention
  • The Employee Performance Code
  • Positive and Negative Feedback
  • When to Coach and When to Counsel
  • The Practical Coach
  • Performance Gap Analysis
  • Positive and Progressive Discipline
  • Strategies for Resolving Conflict
  • Emotional Employees
  • Motivational Skills

Supervisor’s Role in Safety

  • Risk Management
  • Training
  • Documentation
  • Responding to Accidents
  • Vehicle Evacuation
  • Crisis Management Guidelines
  • Drug and Alcohol Policy Overview
  • Prescription and Over-the-Counter Medications

The CCTS Test

  • Test Preparation
  • Test Administration
  • Course Evaluation
  • Certification Examination


What is the cost of the training?

  • All inclusive CTAA member rate of $8,375 for state, local and community transit organizations sponsoring this training workshop
  • $500 per participant in an open-enrollment setting
  • Class size: minimum 10, maximum 25 people
  • Participants must cover their own cost to attend the training
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The Community Transportation Association of America (CTAA) and its members believe that mobility is a basic human right. From work and education to life-sustaining health care and human services programs to shopping and visiting with family and friends, mobility directly impacts quality of life.