Recruiting, Building and Retaining a Sustainable Driver Workforce

On-Line Training Class

You know that drivers are the front-line representatives for your agency. So what can transit leaders do to address the current driver shortage? Organizational awareness, executive support, and effective employee relations are critical factors impacting your service and are key in any effort to address driver shortages.

There's a direct correlation between the effort and attention that’s put into all aspects of employee retention and the need for driver recruitment. Throughout this interactive one-day session, you’ll learn about all aspects of driver recruitment and retention with the focus on building a sustainable driver workforce that engages the best people with the right attitude, which ultimately leads to job satisfaction and reduced employee turnover. Also, you’ll have the necessary tools to develop a working plan that outlines tasks and action items focused on developing and maintaining a successful driver recruitment and retention program.

Course Outline:

  • Evidence Based Leadership
  • Recruitment
  • Selection Guidelines
  • Onboarding
  • Rewards and Recognition
  • Training and Development
  • Performance Improvement and Individual Development Plans
  • Performance Appraisals
  • Developing an Implementation Plan for Driver Recruitment and Retention

Senior Instructor: Caryn Souza


The Community Transportation Association of America (CTAA) and its members believe that mobility is a basic human right. From work and education to life-sustaining health care and human services programs to shopping and visiting with family and friends, mobility directly impacts quality of life.