ELA Class of 2018-19
In February 2018, Via’s governing board approved an ambitious project to visit transit agencies across the United States to gather data and collaborate to identify “best-practices” for paratransit agencies. Via’s project team interviewed nine agencies through the summer and fall of 2018 and were pleased to find that Via performs favorably when measured against other transit agencies in areas like annual budget, on-time performance, cost per trip, average miles per trip, and starting drivers wage. We were also able to identify several areas where Via can improve our performance as a paratransit agency and better serve our clients and community. Contained in this analysis is an overview of Via’s performance (and the performance of agencies we collaborated with), the areas we have identified as “best practices,” and possible next steps for this project.