Welcome to CTAA's 2020 Fundamental Intensive Training:
FIT for Success
This first-of-its kind event is dedicated to transit professionals in order to best assist your training and certification goals. FIT 2020 is a mix of one-day and two-day sessions that offer content or certification needs for everyone.
FIT 2020 is brought to you in partnership with our headlining sponsor, Uber|Routematch
schedule
Click for PDF
All times are Eastern.
All sessions are 10 a.m. – 4 p.m.
Certification Courses
Note: non-member prices include individual membership for one year.
- The attendee’s camera must be on for the duration of the certification course
- Attendees will be required to speak so ensure you have a working audio connection with little to no outside sounds
- Attendees should find a quiet space with limited distractions as your full engagement is required
- Attendees will be muted initially, follow your instructors’ preference on how to ask questions or make comments through the duration of the course
- If you need to step out for a moment notify instructor via the chat box
- The instructor has the right to remove you from the course or withhold certification if they feel that you have not been an active participant, no refunds will be provided
Days of course: Nov. 9 and 10
Length of course: Two days
Course description: Prepare for our industry’s professional management exam and gain a fresh overview of all the key ingredients of effective transit management while broadening your knowledge base and building your professional skills. CCTM status marks the highest performance and efficiency attainable in the community transportation industry; it is proof of the ability to manage a comprehensive and dynamic community transportation system. The CCTM application must be completed before the course begins and upon successful completion of the exam, certification is valid for three years.
- CCTM general information: https://ctaa.org/cctm/
- CCTM Study Guide (PDF)
- CCTM application: https://ctaa.formstack.com/forms/cctm_application
Instructor: Chris Zeilinger
Registration Fee:
Member: $450 early bird, $500 after Oct. 14
Non-member: $625
Number of seats: 13
Days of course: Nov. 9 and 10
Length of course: Two days
Course description: The Vehicle Maintenance Management and Inspection (VMMI) training program promotes the community transportation industry’s commitment to safe, reliable transportation through building up the professional skills of maintenance personnel and managers. This certification is designed to improve the maintenance oversight of fleets of smaller transit vehicles (ie., less that 30 foot length). Course Agenda (PDF)
Instructor: Halsey King
- VMMI general information: https://ctaa.org/vmmi/
Registration Fee:
Member: $450 early bird, $500 after Oct. 14
Non-member: $625
Number of seats: 22
Days of course: Nov. 9 and 10
Length of course: Two days
Course descriptions: A commitment to safety has long been a hallmark of community transportation programs. This commitment extends both to the riding public and to the women and men who work in the nation’s community transportation systems. To demonstrate this commitment to safety, the Community Transportation Association of America has developed the Certified Safety and Security Officer program.
Before registering for this course please read the “CSSO Must Read Informational Packet” linked below.
- CSSO general information: https://ctaa.org/csso/
- CSSO Must Read Information packet: https://ctaa.org/wp-content/uploads/2020/10/CSSO_Informational_packet.pdf
Instructor: Michael Noel
Registration Fee:
Member: $450 early bird, $500 after Oct. 14
Non-member: $625
Number of seats: 14
Day of course: Nov. 9
Length of course: One day + quick second session
Course description: The (PASS) Train-the-Trainer Certification Program ensures that community transportation drivers have current expertise in passenger assistance techniques and sensitivity skills appropriate for serving persons with disabilities. The PASS Train-the-Trainer program certifies trainers who can then train drivers. Some of the advantages of offering the PASS certification program is the ability to reduce organizational liability; comprehensive, up-to-date training on the assistance drivers should be providing to passengers with special needs; intensive emergency situation training; certification oversight provided by national leaders in the community transportation field; and updates for all participants on relevant regulatory changes. The certification is valid for three years and can be renewed online or by attending a PASS workshop.
CTAA will schedule one-on-one sessions with each registered student to evaluate proficiency with lift-operations and wheelchair securement. This should take each student no more than 60 minutes to complete. A calendar of available dates and times will be made available during the class.
Instructor: Joe Seitz
Registration Fee:
Member: $450 early bird, $500 after Oct. 14
Non-member: $625
Number of seats: No seats left: waitlist available.
Day of course: Nov. 10
Length of course: One day + quick second session
Course description: The (PASS) Train-the-Trainer Certification Program ensures that community transportation drivers have current expertise in passenger assistance techniques and sensitivity skills appropriate for serving persons with disabilities. The PASS Train-the-Trainer program certifies trainers who can then train drivers. Some of the advantages of offering the PASS certification program is the ability to reduce organizational liability; comprehensive, up-to-date training on the assistance drivers should be providing to passengers with special needs; intensive emergency situation training; certification oversight provided by national leaders in the community transportation field; and updates for all participants on relevant regulatory changes. The certification is valid for three years and can be renewed online or by attending a PASS workshop.
CTAA will schedule one-on-one sessions with each registered student to evaluate proficiency with lift-operations and wheelchair securement. This should take each student no more than 60 minutes to complete. A calendar of available dates and times will be made available during the class.
Instructor: Joe Seitz
Registration Fee:
Member: $450 early bird, $500 after Oct. 14
Non-member: $625
Number of seats: No seats left: waitlist available.
One-Day Intensives
Note: non-member prices include individual membership for one year.
Day of course: Nov. 9
Length of course: One day
Course description: This workshop is for managers and supervisors at transit agencies of all sizes and operating characteristics. This workshop will provide guidance, strategies, and tools to build a positive safety culture that supports agency safety management efforts. Every transit agency has a safety culture; however, that does not mean that the culture is positive and able to support employee safety empowerment and ownership. This workshop will assist transit agencies in building on the positive elements of their existing culture and guide agencies in identifying, assessing, and mitigating safety risk and monitoring safety performance.
Agenda:
- Defining safety culture
- Elements and attributes of a culture that support safety by all employees
- Assessing existing transit agency safety culture
- Transit safety culture challenges
- Cultivating a positive safety culture
- Leadership strategies to promote safety culture
- Link between safety culture and safety management
- Empowering transit employees to take ownership of safety
- Making employee safety reporting a reality
- Identifying and assessing safety risk
- Creating safety risk mitigations
- Monitoring safety performance
Instructor: Ream Lazaro
Registration Fee:
Member: $200 early bird, $250 after Oct. 14
Non-member: $375
Number of seats: 22
Day of course: Nov. 10
Length of course: One day
Course description: A transit agency’s communications with customers increasingly occur on line. The pandemic has accelerated this trend. This work shop will address the key ways in which transit systems can market their services digitally – with customer focused websites, mobile information apps, effective use of social media and digital advertising and virtual outreach. A transit agency’s website is often the potential customer’s first interaction with the system. It needs to clearly and quickly answer the many questions that a first time rider has, while also meeting the information needs of long time users. During these times of rapidly changing services, it needs to be a source for up to the minute information. Mobile Apps such as Google Maps, Transit and Moovit make using transit as easy as driving and allow potential users to decide when transit is the optimal travel mode. They are the first step in moving towards MaaS (Mobility as a Service). Social media is a tool that allows transit agency’s to engage directly with existing riders, letting them know what to expect from day to day, while digital and social media advertising can be used to reach new audiences. As traditional outreach efforts have become impossible, video meetings and events have become a way to maintain relationships with important stakeholders or rider groups. The workshop will address how each of these tools can be used to maintain and build transit ridership, what they can and can’t do, and how they fit into the overall transit marketing toolkit.
Instructor: Selena Barlow and Thomas Craig
Registration Fee:
Member: $200 early bird, $250 after Oct. 14
Non-member: $375
Number of seats: 17
Day of course: Nov. 9
Length of course: One day
Course description: This interactive, one-day session will dive into innovative trends within mobility and mobility as a service (MaaS). This intensive track will include additional focuses, such as: on-demand transit programs, innovative transit models and visions for mobility management. Case studies that reflect a dynamic mobility ecosystem, of which Uber | Routematch plays a critical role, will also be addressed.
Cost: Free
Day of course: Nov. 10
Length of course: One day
Course descriptions: When it comes to the non-emergency medical transportation space, the new decade and the new normal calls for more than the typical discussions of policy, practice, and payment. During this day-long online intensive session CTAA is diving deep into discussions of how to deploy new technologies, find fresh partners, and create measurable outcomes. Through a blend of expert panels, engaging training activities, and group break out discussions, attendees can expect content that will help them understand and thrive within the rapidly changing worlds of health care and transportation.
Instructor: Alex King
Registration Fee:
Member: $75 early bird, $100 after Oct. 14
Non-member: $225
Day of course: Nov. 9
Length of course: One day
Course description: Recent advances in on-demand mobility and technology have ushered in an entirely new way for community and public transit systems to deliver measurable, impactful results for human and social service agencies. This session will provide concrete examples of this new wave of human services transportation, with attendees provided the tools to deploy in their communities.
Instructors: Scott Bogren, Amy Conrick, Andrew Carpenter
Registration Fee:
Member: $75 early bird, $100 after Oct. 14
Non-member: $225
Day of course: Nov. 10
Length of course: One day
Course description: The unprecedented onset of the COVID-19 global pandemic has dramatically challenged and changed the job of managing community and public transit. This vital session will provide an inside look at new ways for local transit leaders to financially plan; handle stress; communicate with board, staff, passengers and communities; and develop adaptive strategies to keep their organizations successful.
Instructor: Scott Bogren
Registration Fee:
Member: $75 early bird, $100 after Oct. 14
Non-member: $225
The Community Transportation Association of America (CTAA) and its members believe that mobility is a basic human right. From work and education to life-sustaining health care and human services programs to shopping and visiting with family and friends, mobility directly impacts quality of life.