This Toolkit provides information for communities interested in working together-whether locally, regionally or statewide-to develop a one-call or one-click service for transportation. Communities can choose to start small, follow one of a number of different models, and develop technologically and functionally from information and referral to reservations, dispatching, and more. The Toolkit will empower communities to select the right fit for their own circumstances.

The Toolkit is a set of on-line tools, including:

• A guide for beginning one call-one click transportation services,
• Results from a survey of existing one-call services,
• Advice from the one-call services field,
• Local profiles and videos, and
• Factsheets, a glossary, and links to more information.

All documents are in PDF.

Glossary

• Glossary

Case Studies

• Advice From the Field
• Case Study TriCounty, N.H.
• Case Study Steuben County, N.Y.
• Case Study Lane County, Ore.
• Case Study Los Angeles, Calif.
• Case Study Lower Savannah Council of Governments, Ga.
• Case Study Manitowoc, Wis.
• Case Study Paducah, Ky.
• Case Study St. Cloud, Minn.
• Case Study Dane County, Wis.

Guidebook

• Guidebook Chap1
• Guidebook Chap2
• Guidebook Chap3
• Guidebook Chap4
• Guidebook Chap5
• Guidebook Chap6
• Guidebook Chap7
• Guidebook Chap8

Fact Sheets

• Onecall FactSheet1
• Onecall FactSheet2
• Onecall FactSheet3
• Onecall FactSheet4
• Onecall FactSheet5

Q&A

• Q&A

Operations Guide

• OneCall Operations Guide
• In this Guide
• Standards and Protocols
• Staff Management
• Resources from the Field
• Resource Management
• Reporting
• Outreach and Marketing
• Participants and Authors
• Planning and Implementation Essentials
• Quality Assurance
• Creation or Expansion Factors to Consider
• Checklist for Planning and Operations
• One Call Operation Financing