Staff Profile - Bill Wagner

October 4, 2023

1. Briefly tell us about your role and responsibilities at CTAA.
a) I am the Deputy Director for NCMM. My role is to provide assistance to our members and grantees as they strive to provide more effective and equitable services in their communities.

2. What is your favorite part of your job? What is most challenging?
a) My favorite part of my job is meeting the people in different communities and working with them on innovative solutions or approaches to meet one of the most basic mobility needs. The most challenging is understanding that in an industry that is rapidly changing with new technology, new approaches, changing funding and regulations, there is not a singular solution, a one size fits all answer to providing access or mobility to the most challenged populations.

3. How do you commute to CTAA HQ?
a) I take the Virginia Railway Express (VRE) to the Metro.

4. What’s one thing you’re learning now or learned recently?
a) I have learned to appreciate more than ever before that I have been fortunate enough to always have had access to food, healthcare, education, employment and other needs and that not everyone has had the same.

5. What two nonessential items would you want if you were shipwrecked on a deserted island?
a) A good book and a hammock. Might as well enjoy it.


The Community Transportation Association of America (CTAA) and its members believe that mobility is a basic human right. From work and education to life-sustaining health care and human services programs to shopping and visiting with family and friends, mobility directly impacts quality of life.