Below are examples of the Association’s work directly in communities in developing innovative social service program transportation solutions, all using the human- centered design process. This list will be updated as additional projects are completed:

Working with the Tri-County Council for Southern Maryland, CTAA led the development and launch of a health care transportation service in two rural counties. The transportation providers of the service are two local social service agencies whose vehicles sit unused for significant parts of the day. The goal was to leveraging this latent capacity into a program for health workers to be able to request and organize trips for their patients. Using a software solution, staff at two regional hospitals directly request rides for patients; those rides are fed automatically into the transportation provider’s portal, which then schedules the rides. After nearly a year of operation, this innovative approach has improved overall patient success.

Interested in learning more about this project? Contact Andrew Carpenter at carpenter@ctaa.org or 202-415-9688.