The Keys to NEMT Success

This course is for transportation providers and/or transportation brokers new to the non-emergency medical transportation (NEMT) business segment or new to the industry. Professionals with experience in other areas and entering transportation will also benefit from the course. The goal of this course is to show you how to be competitive and profitable as a provider or broker of non-emergency medical transportation. We focus on understanding the NEMT setting; the importance of having a well-trained staff; knowing your cost of service and properly setting a price that is both fair and competitive and finally a focus on becoming a skilled negotiator, a must to be successful.

Role playing is an important component of the participants hands on course. This interactive approach embraces full participation from each attendee sharing experiences and lessons the group can utilize throughout the sessions. Workshop materials include use of recent reports from the Transportation Cooperative Research Program (TCRP) as well as health related publications on the Health Insurance Portability and Accountability Act of 1996 (HIPAA), Harvard Business Essentials pertaining to negotiations and a variety of Cost Allocation and Pricing Model sources. Each participant is provided a Participants Guide making it easier to follow along with the course.

Learn more: https://ctaa.org/customized-classroom-training/

Passenger Assistance Safety and Sensitivity (PASS) Trainer and Driver Certification

The Passenger Assistance Safety and Sensitivity (PASS) Trainer and Driver Certification program ensures that community transportation drivers have current expertise in passenger assistance techniques and sensitivity skills appropriate for serving persons with disabilities. The PASS program is designed as a three-day Train-the-Trainer workshop to certify trainers who can then train drivers or as a two-day Driver training in which our instructors train your drivers. Some of the advantages of offering the PASS certification program is the ability to reduce organizational liability; comprehensive, up-to-date training on the assistance drivers should be providing to passengers with special needs; intensive emergency situation training; certification oversight provided by national leaders in the community transportation field; and updates for all participants on relevant regulatory changes. The certification is valid for three years and can be renewed on-line, or by attending a PASS workshop.

Learn more: https://ctaa.org/pass/